Refund and returns

We want you to love your slime. If something is not right, we will put it right.

Damaged or wrong slime

If your slime arrives damaged, leaked or is not what you ordered, message us within 48 hours with a photo. Email [email protected]. We will replace it or refund you.

Changed your mind?

If you bought online, you may cancel your order within 7 days of receiving it. Email [email protected] with your order number. Please send the item back unopened. You pay the cost of posting it back to us, and once we receive it we will refund you to the payment method you used.

Opened slime

For hygiene reasons we cannot take back slime that has been opened or played with.

Melted, hard or sticky slime

Slime changes with heat, time and use. This is normal and usually fixable, so it is not a fault. See our slime care page for simple fixes, or message us and we will help.

Not sure about a slime?

Ask us before you order. We are happy to help you choose a texture that suits you.